Refund Policy

Upon arrival, or at anytime during your stay, if you are not completely satisfied with your stay at our hotel, you can cancel and receive a full refund for any unused nights.  

Cancellation Policy

Guests can cancel and receive a full refund if cancellation is by 4:00 pm at least 1 day prior for arrival. Reservations made using non-refundable rates can be cancelled, but are not eligible for a refund.

Smoking Policy

Crystal Bay is committed to providing a smoke-free environment for our guests and staff.. All guest rooms are clearly marked as "non-smoking." Smoking is not permitted anywhere within the hotel, and is only allowed in designated outdoor areas. Any guests who smoke inside their room is subject to a $150 cleaning fee..

Accessible Rooms

Crystal Bay Hotel has ADA compliant handicap accessible rooms for our guests that require them. If you need help booking one, please give us a call at (727) 914-7676 0r send us an email at info@crystalbayhotel.com. ​The rooms include an ADA bathroom with rails by the toilet and a roll-in shower. 

Entering the hotel
We have a wheelchair lift on the north side of the hotel for our guests who require them. Please call the front desk at (727) 914-7676 when you arrive and we will meet you at the lift to provide assistance.

Paths of travel
There is a clear path from our handicap parking spots to the front of the hotel and then to the wheelchair lift on the north side. Once inside, there are clear paths to the front desk, elevator, library, and dining room.

Safe Service

We offer complimentary safe service for valuables upon request. We will hold the items securely in our corporate safe during your stay.