Refund Policy

Upon arrival, or at anytime during your stay, if you are not completely satisfied with your stay at our hotel, you can cancel and receive a full refund for any unused nights.  

Cancellation Policy

Guests can cancel and receive a full refund if cancellation is by 4:00 pm at least 1 day prior for arrival. Reservations made using non-refundable rates can be cancelled, but are not eligible for a refund.

Smoking Policy

Crystal Bay is committed to providing a smoke-free environment for our guests and staff.. All guest rooms are clearly marked as "non-smoking." Smoking is not permitted anywhere within the hotel, and is only allowed in designated outdoor areas. Any guests who smoke inside their room is subject to a $150 cleaning fee..